# Case Study

## West Coast Dental used SuperDial, a voice AI solution for DSOs, to improve revenue cycle operations.

### Challenge

West Coast Dental faced a massive claims backlog— **over 70,000 claims with no status updates**—and struggled with incomplete electronic data and limited manpower to address the issue efficiently.

### The Solution

West Coast Dental partnered with SuperDial to automate outbound calls to payors.

The team started with test calls to retrieve real-time claim statuses.

Pleased with the results, West Coast Dental scaled to over 10,000 calls per month.

### Impact

West Coast Dental gained full visibility into claim life cycles, **significantly reduced AR days and offset the cost of 5 full time employees**—making SuperDial a critical part of their revenue cycle operations.

- Reduced AR days
- Offset cost of 5 full time employees
- Improve revenue cycle operations

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Built specifically for Revenue Cycle Management organizations, SuperDial automates healthcare workflows like eligibility checks, prior auths, claim status, credentialing, and enrollment.